Terry's Royal Pizza - Wainwright

This review is solely based on service. My kids get to pick whatever they want to eat for their birthday supper. My son picked Royal Pizza this year. We planned our family birthday supper for Sunday. I checked with Google to ensure you were opened on Sundays, which it states that you are 4 pm – 8 pm. I even checked on the morning of the Sunday we were having the birthday supper to double check. I start calling at 4:05 pm. to place my order, but there is no answer. No voicemail picked up either. I checked your Facebook page to see if there was a post about being closed and nothing. I tried a few times and decided to drive into town to place my order in person because I needed to drive into town to pick up the pizza anyway. Once I arrive around 4:45 pm, I can see you’re closed. I completely understand that sometimes small businesses need to close for whatever reason. With that said, I think you also have an obligation as a business owner catering to the public to take an extra step or two to notify potential customers if you are going to close outside your normal operation hours. A simple Facebook post would have been sufficient, considering you need to view the menu on Facebook. I also recommend updating your hours on Google when possible, or the very least a recording on the phone, letting customers know you are closed.